At ShopiBasket, we strive to provide a seamless shopping experience. Please review our shipping and returns policy below:
Delivery Locations: We deliver to all provinces and territories in Canada.
Shipping Fees: Shipping charges are calculated at checkout based on your location and the weight of your order.
Delivery Times: Orders are typically processed within 1-2 business days and delivered within 5-7 business days. Delivery times may vary based on your location and external factors.
Order Tracking: Once your order is shipped, you will receive a tracking number via email.
Eligibility for Returns: You may return items within 30 days of delivery if they are unused, in their original packaging, and accompanied by the receipt.
Non-Returnable Items: Personalized or customized items cannot be returned unless defective.
Return Process: To initiate a return, contact us at returns@shopibasket.com. We will provide instructions for shipping the item back to us.
Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was delivered.
We accept exchanges for items of equal value within 30 days of delivery. Please contact us at returns@shopibasket.com for exchange instructions.
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and proof of purchase. We will arrange for a replacement or refund.
For any questions or concerns about shipping or returns, please email us at support@shopibasket.com.